How can we help?
Choose the contact route that best matches your question. To help us respond efficiently, include the email address associated with your order (if applicable), your domain name, and a short description of the issue. Please do not send passwords or full payment-card details.
Sales & plan questions
Ask about lifetime web hosting plans, included features, plan limits, or which option may fit your website.
support@jojohost.comTechnical support
For website, DNS, SSL, email, or hosting-account issues, email us with your domain and clear details about what is happening.
Email technical supportBilling & refunds
For a billing question or refund request, include your order reference and purchase date. Eligibility is governed by our refund policy.
Read refund policyAccount & privacy requests
For privacy-related questions or requests concerning personal information, contact us from the email associated with your account where possible.
Contact privacy supportWhat to include in your message
- Your name and contact email.
- Your website domain or order reference, if relevant.
- A short description of the question or problem.
- Any error message and the steps that led to it.
Support email: support@jojohost.com